Privacy Policy

Kay Dot Privacy Policy

Last Updated: November 2025

At Kay Dot, your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or interact with us online.

1. Information We Collect

We may collect the following types of information:

  • Personal details — such as your name, email address, phone number, and shipping/billing address.

  • Order information — including products purchased, payment method, and transaction details.

  • Technical data — such as your IP address, browser type, and pages visited on our site.

  • Marketing preferences — if you sign up for newsletters or promotional offers.

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders

  • Communicate order updates, shipping details, and customer support responses

  • Improve our website, services, and user experience

  • Send marketing emails (only if you’ve opted in)

  • Comply with legal or tax obligations

3. Sharing Your Information

We do not sell or rent your personal information.
We may share necessary data only with:

  • Courier and logistics partners for shipping your orders

  • Payment processors (e.g., PayPal, Stripe) to handle secure transactions

  • Service providers who help operate our website (under strict confidentiality)

  • Legal authorities, if required by law

4. Data Security

We use secure servers and encryption to protect your information. Access to customer data is restricted to authorised staff only.

5. Cookies

Our website uses cookies to enhance browsing, remember your preferences, and track site performance. You can disable cookies in your browser settings at any time.

6. Your Rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for marketing communications

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

7. Data Retention

We retain order and transaction data only as long as required for legal, tax, or business purposes.

8. Contact Us

If you have any questions or wish to exercise your data rights, please contact:
📧privacy@ikaydot.com

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